Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.
Publisher: Springer-Verlag New York Inc.
Number of pages: 189
Weight: 1010 g
Dimensions: 235 x 155 x 12 mm
Edition: 2009 ed.
From the reviews:"The aim of this book is to analyse the fundamentals of designing knowledge service organisations both at an individual staff and organisation-wide level. ... this is an easy-to-read book that provides a rich set of both theoretical background and industry evidence of the strategies for designing, managing, and controlling the labour as well as the workspace of knowledge services firms. ... The book constitutes a useful reading for researchers-academics, high level students, and professionals involved and interested in the management of knowledge services." (Marianna Sigala, Journal of Product and Brand Management, Vol. 20 (1), 2011)
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