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Seven Power Strategies for Building Customer Loyalty (Hardback)
  • Seven Power Strategies for Building Customer Loyalty (Hardback)
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Seven Power Strategies for Building Customer Loyalty (Hardback)

(author)
£14.99
Hardback 224 Pages / Published: 16/05/2001
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Nothing is more important to a company's long-term health than customer loyalty - yet too many companies settle for empty customer service slogans, misguided programs, and sporadic training. This powerful book introduces a complete program that virtually guarantees customer retention and business growth - including high-impact tactics for consistently exceeding customer expectations through "A-plus" value, personality, information, convenience, and more.

Publisher: Amacom
ISBN: 9780814405697
Number of pages: 224
Weight: 476 g
Dimensions: 231 x 160 x 27 mm

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