Seven Power Strategies for Building Customer Loyalty (Hardback)Paul R. Timm (author)
Hardback 224 Pages / Published: 16/05/2001
- Not available
Nothing is more important to a company's long-term health than customer loyalty - yet too many companies settle for empty customer service slogans, misguided programs, and sporadic training. This powerful book introduces a complete program that virtually guarantees customer retention and business growth - including high-impact tactics for consistently exceeding customer expectations through "A-plus" value, personality, information, convenience, and more.
Number of pages: 224
Weight: 476 g
Dimensions: 231 x 160 x 27 mm
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