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Serving the Difficult Customer: A How-to-Do-it Manual for Library Staff - How-to-do-it Manuals No. 39 (Paperback)
  • Serving the Difficult Customer: A How-to-Do-it Manual for Library Staff - How-to-do-it Manuals No. 39 (Paperback)
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Serving the Difficult Customer: A How-to-Do-it Manual for Library Staff - How-to-do-it Manuals No. 39 (Paperback)

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£54.95
Paperback 150 Pages / Published: 31/01/1994
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"Difficult" people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-aggressive, lonely, homeless, etc.), different responses, and appropriate resources for help.

Publisher: Neal-Schuman Publishers Inc
ISBN: 9781555701611
Number of pages: 150
Weight: 513 g
Dimensions: 279 x 216 x 12 mm

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