The books you love, the emails you want
Time is running out, opt in before 25 May or you'll stop hearing from us
Serving the Difficult Customer: A How-to-Do-it Manual for Library Staff - How-to-do-it Manuals No. 39 (Paperback)Catherine Smith (author)
Paperback 150 Pages / Published: 31/01/1994
- Not available
"Difficult" people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-aggressive, lonely, homeless, etc.), different responses, and appropriate resources for help.
Publisher: Neal-Schuman Publishers Inc
Number of pages: 150
Weight: 513 g
Dimensions: 279 x 216 x 12 mm
You may also be interested in...
Please sign in to write a review
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
When will my order be ready to collect?
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at