Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings - Lecture Notes in Computer Science 10371 (Paperback)Dimitris Karagiannis (editor)
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The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Publisher: Springer International Publishing AG
Number of pages: 237
Weight: 3927 g
Dimensions: 235 x 155 mm
Edition: 1st ed. 2017