Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings - Lecture Notes in Computer Science 10371 (Paperback)
  • Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings - Lecture Notes in Computer Science 10371 (Paperback)
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Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings - Lecture Notes in Computer Science 10371 (Paperback)

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Paperback 237 Pages / Published: 04/07/2017
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This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.

The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

Publisher: Springer International Publishing AG
ISBN: 9783319612393
Number of pages: 237
Weight: 3927 g
Dimensions: 235 x 155 mm
Edition: 1st ed. 2017

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