This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Publisher: Pearson Education Limited
Number of pages: 488
Weight: 902 g
Dimensions: 264 x 194 x 18 mm
Edition: 4th edition
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