Service Operation (Paperback)
  • Service Operation (Paperback)
zoom

Service Operation (Paperback)

(author), (author)
£85.00
Paperback Published: 30/05/2007
  • Not available

Currently unavailable

This product is currently unavailable.

  • This item has been added to your basket
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. "Service Operation" introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: Application Management, Change Management, Operations Management, Control processes and function, Scaleable practices, and, Measurement and control.

Publisher: TSO
ISBN: 9780113310463
Weight: 1007 g
Dimensions: 280 x 215 x 13 mm

You may also be interested in...

Please sign in to write a review

Your review has been submitted successfully.