With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.
Publisher: Pearson Education (US) ISBN: 9780133088854 Number of pages: 134 Weight: 230 g Dimensions: 231 x 182 x 8 mm
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