
Reinventing Customer Engagement: The Next Level of Digital Transformation for Banks and Insurers (Hardback)
Roger Peverelli (author), Reggy de Feniks (author)
£19.99
Hardback
256 Pages /
Published: 23/02/2017
- Temporarily unavailable
Email me when available
Stay one step ahead and let us notify you when this item is next available to order
Email me when available
Enter your email below and we will notify you when this item is next available to order.

Reinventing Customer Engagement: The Next Level of Digital Transformation for Banks and Insurers (Hardback)
£19.99
Thank you
We will contact you when this item is next available to order.
The financial services industry is undergoing huge change, as retail banks, investment banks and insurance companies come of the financial crisis and plan for a better future. This book, written by two of the most important consultants in the industry, provides the latest thinking on financial services and the key factors that will drive success. The authors interview leading executives from a range of financial service companies, to help them determine what business models will create the best revenue streams in the future. In particular, they focus on the importance of putting customers first and creating engaging customer experiences. For anyone working in financial services, this book will be essential reading.
Publisher: LID Publishing
ISBN: 9781907794490
Number of pages: 256
Dimensions: 234 x 156 mm
You may also be interested in...
Please sign in to write a review
Sign In / Register
Not registered? CREATE AN ACCOUNTCREATE A plus ACCOUNT
Sign In
Download the Waterstones App
Would you like to proceed to the App store to download the Waterstones App?
Click & Collect
Reserve online, pay on collection
Alternatively, for multiple items you may find it easier to add to basket, then pay online and collect in as little as 2 hours, subject to availability.
Alternatively, for multiple items you may find it easier to add to basket, then pay online and collect in as little as 2 hours, subject to availability.
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
When will my order be ready to collect?
Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at