Every library has hidden patrons: those library users whose presence is often taken for granted, yet who make up a significant portion of all patrons. Their growing numbers reflect the changing face of many communities, and this book shows public libraries how to reach these patrons despite tight budgets and reduced staff. Interweaving many inspiring success stories of how public librarians have responded to patron needs, and with scores of useful tips that can be tailored to meet the needs of any institution
Publisher: American Library Association
Number of pages: 208
Dimensions: 229 x 152 mm
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