Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints (paperback) (Paperback)
  • Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints (paperback) (Paperback)
zoom

Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints (paperback) (Paperback)

(author)
£33.49
Paperback 400 Pages / Published: 12/04/2011
  • Publisher out of stock

Currently unavailable to order

This product is currently unavailable.

  • This item has been added to your basket

"There is no doubt that this is a truly original and groundbreaking work in applying the Theory of Constraints. I run a services company and learned some things about the services business. Anyone involved in large services companies needs to look at what John is proposing. I will definitely quote this material frequently."

ChadSmith, Managing Partner, Constraints Management Group

"The information presented in this book is badly needed by service providers who struggle to balance supply and demand with their resources."

Carol A. Ptak, CFPIM, CIRM

"The techniques that John brings to light in this book are the bridge from the vision of Dr. Goldratt's work to the successful implementation in a range of services firms."

From the Foreword by Erik Bush, Vice President, IBM Global Services

Discover the powerful Theory of Constraints (TOC), and use it to drive continuous performance improvement in any services organization Identify the hidden constraints that are limiting your organization, and manage or eliminate them Use TOC to improve the way you manage resources, projects, processes, finance, marketing, and sales Determine whether your organization faces an internal or external constraint, manage that constraint accordingly, and anticipate where the next constraint will arise Release latent capacity shrouded by common business practices Simplify processes that have grown unmanageably complex Optimize your enterprise as a whole rather than suboptimizing individual business units Get buy-in to fundamental changes in strategy, tactics, and operations

Managing services is extremely challenging, and traditional "industrial" management techniques are no longer adequate. In Reaching the Goal, Dr. John Arthur Ricketts presents a breakthrough management approach that embraces what makes services different: their diversity, complexity, and unique distribution methods.

Ricketts draws on Eli Goldratt's Theory of Constraints (TOC), one of this generation's most successful management methodologies...thoroughly adapting it to the needs of today's professional, scientific, and technical services businesses. He reveals how to identify the surprising constraints that limit your organization's performance, execute more effectively within those constraints, and then loosen or even eliminate them.

This book's relentlessly practical techniques reflect several years of advanced IBM research and consulting with enterprise clients. Step-by-step, Ricketts shows how to apply them throughout your most crucial business functions...from project management to finance, process improvement to sales and marketing.

Whatever your role in improving service delivery, processes, or profitability, this book gives you the tools to reach your goals...and go beyond them

Identify, manage, and overcome your key constraints

Five steps to uncovering and addressing the real obstacles to improved performance

Optimize core business functions, one step at a time

Improve the way you manage resources, projects, processes, finance, and marketing

Implement TOC rapidly and effectively

Get buy-in, deploy infrastructure, and provide the right IT support?

Publisher: Pearson Education (US)
ISBN: 9780132565417
Number of pages: 400
Weight: 540 g
Dimensions: 229 x 152 x 25 mm

You may also be interested in...

The One Minute Manager Meets the Monkey
Added to basket
25 Need-To-Know Management Models
Added to basket
Change by Design
Added to basket
£25.00
Hardback
Clarity
Added to basket
£10.99
Paperback
Left Brain, Right Stuff
Added to basket
Accounting for Managers
Added to basket
How to Coach
Added to basket
£14.99
Paperback
The Business Model Navigator
Added to basket
Key Management Models, 3rd Edition
Added to basket
The Management Consultant
Added to basket
Maverick
Added to basket
£9.99
Paperback
25 Need-To-Know Strategy Tools
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.