Property Management: A Customer Focused Approach - Building and Surveying Series (Hardback)Gordon Edington (author)
Hardback 224 Pages / Published: 28/07/1997
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Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
Publisher: Palgrave Macmillan
Number of pages: 224
Weight: 430 g
Dimensions: 216 x 140 x 17 mm
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