Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback)
  • Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback)
zoom

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback)

(author)
£8.99
Paperback 240 Pages / Published: 22/03/2018
  • Temporarily unavailable

Currently unavailable to order

Email me when available

Stay one step ahead and let us notify you when this item is next available to order

The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:* Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

Publisher: HarperCollins Focus
ISBN: 9780814432983
Number of pages: 240
Weight: 249 g
Dimensions: 232 x 152 x 16 mm

You may also be interested in...

Project Management for Dummies - UK
Added to basket
Scrum
Added to basket
£9.99
Paperback
Essentialism
Added to basket
£12.99
Paperback
How Google Works
Added to basket
£10.99
Paperback
Traction
Added to basket
£12.99
Paperback
The Manager
Added to basket
£10.99
Paperback
The 10X Rule
Added to basket
£18.99
Hardback
How to Build a Billion Dollar App
Added to basket
The Hard Thing About Hard Things
Added to basket
Leadership
Added to basket
DK
£6.99
Paperback
How to Deal With Difficult People
Added to basket
Purple Cow
Added to basket
£9.99
Paperback
The Five Dysfunctions of a Team
Added to basket

Please sign in to write a review

Your review has been submitted successfully.