Personal Conflict Management, 2nd edition details the common causes of conflict, showcases the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. This book also explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media. The volume caps off its investigation of interpersonal conflict with chapters that: provide tools to analyze one's conflicts and better choose strategic responses; examine the role of anger and apology during conflict; explore mediation technique; and evaluate how conflict occurs in different situations such as family, intimacy, work, and social media.
Publisher: Taylor & Francis Ltd
Number of pages: 344
Weight: 612 g
Dimensions: 248 x 171 mm
Edition: 2nd New edition
A great choice for both undergraduate and graduate courses, Personal Conflict Management provides essential skills for a variety of situations, including timely topics like bullying and generational differences. This highly practical and well researched text is invaluable for understanding conflict management in the modern world.
- Heidi Reeder, Ph.D., Boise State University, USA
Personal Conflict Management: Theory and Practice, second edition offers exceptional treatment of interpersonal conflict and its management. It is distinctive in its discussion of bullying, as well as apologies. Clearly written with concise discussion scenarios makes the book easy to use in undergraduate conflict management courses.
-Colleen M. Keough, Ph.D., University of Southern California, USA
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