Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation within SMEs - SpringerBriefs in Business (Paperback)
  • Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation within SMEs - SpringerBriefs in Business (Paperback)
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Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation within SMEs - SpringerBriefs in Business (Paperback)

(author), (author)
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Paperback 133 Pages / Published: 05/01/2012
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Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a "management dashboard" to serve as a navigational aid. A dashboard to show - with as few distortions as possible - the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.

Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
ISBN: 9783642247606
Number of pages: 133
Weight: 231 g
Dimensions: 235 x 155 x 7 mm
Edition: 2012

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