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Performance Analysis and Optimization of Inbound Call Centers - Lecture Notes in Economics and Mathematical Systems 528 (Paperback)Raik Stolletz (author)
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Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Number of pages: 219
Weight: 750 g
Dimensions: 235 x 155 x 12 mm
Edition: Softcover reprint of the original 1st ed. 200
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