Perfect Phrases for Customer Service, Second Edition - Perfect Phrases Series (Paperback)
  • Perfect Phrases for Customer Service, Second Edition - Perfect Phrases Series (Paperback)
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Perfect Phrases for Customer Service, Second Edition - Perfect Phrases Series (Paperback)

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£9.99
Paperback 256 Pages / Published: 16/01/2011
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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers

Publisher: McGraw-Hill Education - Europe
ISBN: 9780071745062
Number of pages: 256
Weight: 236 g
Dimensions: 203 x 127 x 13 mm
Edition: 2nd edition

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