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Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves (Paperback)
  • Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves (Paperback)
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Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves (Paperback)

(author)
£57.50
Paperback 292 Pages / Published: 30/10/2016
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"This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."" - Maria Cynthia Rose Banzon-Bautista

Publisher: University of the Philippines Press
ISBN: 9789715507622
Number of pages: 292
Dimensions: 229 x 152 mm

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