Nine Keys to World-Class Business Process Outsourcing (Hardback)
  • Nine Keys to World-Class Business Process Outsourcing (Hardback)
zoom

Nine Keys to World-Class Business Process Outsourcing (Hardback)

(author), (author)
£30.00
Hardback 264 Pages / Published: 23/04/2015
  • We can order this

Usually dispatched within 1 week

  • This item has been added to your basket
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are `good', 40% are `OK' and 15% are `poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Publisher: Bloomsbury Information
ISBN: 9781472918482
Number of pages: 264
Weight: 572 g
Dimensions: 234 x 156 x 5 mm


MEDIA REVIEWS
In a time when organizations are seeking additional value from outsourcing, Nine Keys to World-Class Business Process Outsourcing provides a much-needed road map to making BPO relationships more successful. Both buyers of outsourcing services and their service providers need to take these lessons seriously - change is required. In Nine Keys, readers will find the practical advice to make the transformation a reality. -- Eric Simonson * Managing Partner of Research, Everest Group *
Lacity and Willcocks provide insights from the trenches about how to launch and sustain world-class outsourcing relationships to achieve world-class outsourcing performance. This book is a must read for both buyers and providers. -- Liam Brown * Founder and Chairman, Elevate Services *
Mary Lacity and Leslie Willcocks represent the "dream team" of sourcing - and their book delivers grounded, insightful advice to those who strive to excel at business process outsourcing. This is a must read for any business manager who wants to understand the what, why and how of BPO best practice. -- Dr. Barbara Wixom * Principal Research Scientist, MIT Sloan Center for IS Research *
It's been my pleasure and privilege to publish articles by the authors of this book in Professional Outsourcing Magazine for several years. They always offer fresh, engaging insights and this major practical volume looking at what makes world class performance does not disappoint. -- Nigel Winter * Co-founder & Publisher of Professional Outsourcing Magazine *

You may also be interested in...

Do Cool Sh*t
Added to basket
£9.99
Paperback
The Theory of Industrial Organization
Added to basket
Shadow State
Added to basket
£14.99
Paperback
Awakening the Entrepreneur Within
Added to basket
The Dog Walker's Startup Guide
Added to basket
How the Mighty Fall
Added to basket
Managing to Change the World
Added to basket
The Corporation That Changed the World
Added to basket
How to Change the World
Added to basket
The Advance of African Capital
Added to basket
What I Learned Losing a Million Dollars
Added to basket
Global and Transnational Business
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.