THE HUGE INTERNATIONAL BESTSELLER
A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation.
`Riveting' Adam Grant
`Stupendous' The Week
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.
Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.
PRAISE FOR NEVER SPLIT THE DIFFERENCE
`My pick for book of the year.' Forbes
`Who better to learn [negotiation] from than Chris Voss, whose skills have saved lives and averted disaster?' Daily Mail
`Filled with insights that apply to everyday negotiations.' Business Insider
`It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc.
`A business book you won't be able to put down.' Fortune
Publisher: Cornerstone ISBN: 9781847941497 Number of pages: 288 Weight: 202 g Dimensions: 198 x 129 x 18 mm
Simply reserve online and pay at the counter when you collect.
Available in shop from just two hours, subject to availability.
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
This item can be requested from the shops shown below. If this item isn't available to be reserved nearby, add the item to your basket instead and select 'Deliver to my local shop' at the checkout, to be able to collect it from there at a later date.
When will my order be ready to collect?
Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at