Fully revised edition of this popular and well-established textbook, which reflects the requirements of the Level 5 modules Information and Administration [5N1389] and Reception and Frontline Office Skills [5N1407].
NEW TO THIS EDITION
Unit 1: The Business Working EnvironmentPresents the various legal structures for companies and defines departmental functions within a business.Includes updates to employment, health and safety, and data protection legislation to reflect new EU directives.
Unit 2: Receptionist and Office Administrator DutiesOutlines developments in switchboard technology, shared electronic diaries and Microsoft Office Outlook 2013 calendar and task modules.Details recent developments in financial transaction activities.Includes adjustments to payroll calculations and business transactions.
Unit 3: Information Technology InfrastructureReflects developments in computer hardware and office software - MS Office Professional 2013, database methods, web security issues and viruses.Introduces cloud computing and social computing.
Unit 4: Postal, Electronic and Mobile CommunicationPresents updates on postal services, charges and online business solutions.Reflects changes in the Microsoft Outlook 2013 email system and advances in mobile communications.
Unit 5: Filing and Retrieving InformationOutlines developments in Electronic Document Management (EDM) and security of files through encryption.
Information and Administration Level 5 module [5N1389], as part of:Office Administration 5M1997Information Processing 5M2067Marketing 5M2069Business Studies 5M2102Business Administration 5M2468Health Service Skills 5M3782
Reception and Frontline Office Skills Level 5 module [5N1407], as part of:Office Administration 5M1997Hospitality Operations 5M2083Business Administration 5M2468Community Health Services 5M4468Tourism with Business 5M5011
Number of pages: 272
Weight: 491 g
Dimensions: 245 x 171 x 15 mm
Edition: 5th Revised edition
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