Measuring Business Excellence - Routledge Advances in Management and Business Studies (Hardback)
  • Measuring Business Excellence - Routledge Advances in Management and Business Studies (Hardback)
zoom

Measuring Business Excellence - Routledge Advances in Management and Business Studies (Hardback)

(author)
£115.00
Hardback 256 Pages / Published: 20/12/2001
  • We can order this

Usually dispatched within 3 weeks

  • This item has been added to your basket
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Publisher: Taylor & Francis Ltd
ISBN: 9780415258227
Number of pages: 256
Weight: 567 g
Dimensions: 235 x 159 x 17 mm

You may also be interested in...

Reviews

Please sign in to write a review

Your review has been submitted successfully.