Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America (Hardback)Charles O. Rossotti (author)
Hardback 304 Pages / Published: 16/03/2005
- Publisher out of stock
When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base - and the lowest approval rating - of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In "Many Unhappy Returns", Rossotti - the first businessperson to head the IRS - recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business - while it continued to collect $2 trillion in revenue.
Publisher: Harvard Business Review Press
Number of pages: 304
Weight: 660 g
Dimensions: 238 x 165 x 32 mm
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