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Managing Quality in Customer Care - Caterer and Hotelkeeper Hospitality Pocket Books S. (Hardback)Julia Watson (author)
Hardback 192 Pages / Published: 31/10/1997
- Not available
Many organisations identify customer care as a primary concern. Through the use of questions and examples, the author encourages the hospitality manager to take an objective view of their operation and suggests ways of improving their customer service.
Publisher: Elsevier Science & Technology
Number of pages: 192
Dimensions: 190 x 125 mm
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