Although the nature of service delivery varies significantly from profession to profession, the way the service is delivered tends to be fairly consistent among professions-or, at least, it should be. A step-by-step guide, Managing Professional Service Delivery-9 Rules for Success describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-term success in the professional services industry. It details engagement-tested methods for success at every step in delivering a professional service and includes real-life examples from a number of professional service organizations.
Here's What You Get:
The steps for how to develop your niche in the marketplaceA structure for how to manage professional service delivery, from start to finishTips on how to set up an environment and develop a culture that will result in superior service delivery-such that the delivery process incorporates rigorous internal discipline and controlDiscussion of rapid implementation and deployment concepts that can be attained without compromising internal discipline and controlExamples of documentation standards for professional service proposals and deliverables (reports)Discussion of application of the 9 Rules for Success in two engagements conducted by the authors
The authors draw on their many years of experience in the field of management science to lay out procedures, tools, and techniques that address each step of the life cycle of an engagement-from definition of the services to be delivered, to evaluation of the results with the client. They take a back-to-basics approach that can be used in any size organization, from a sole practitioner to a firm of up to 75 practitioners and support staff as well as larger firms that also may be experiencing sustainability issues with their process improvement initiatives. The book guides you-starting with the 9 Rules-through the maze of obstacles in delivering your professional service.
Publisher: Taylor & Francis Inc
Number of pages: 167
Weight: 386 g
Dimensions: 235 x 156 x 15 mm
"The authors are the foremost authorities in the subject area with vast experience in developing strategies for effectively designing and managing diversified professional groups to achieve the highest value to owners and shareholders of organizations. If you want to develop, manage, and be very successful with your professional group, then this book is a must."
-Gavriel Salvendy, Purdue University, West Lafayette, Indiana, USA
"... this book has potentially broad applicability for professional services delivery in many fields, including accounting, architecture, information technology, and management consulting. It would also be an appropriate book for people seeking entry-level consulting jobs, to familiarize themselves with the professional services environment, or for the independent consultant who is starting to manage his or her own engagements."
Dr. Nicole Radziwill in ASQ: Quality Management Journal, October 2014
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