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Managing Interpersonal Conflict - Interpersonal Communication Texts (Paperback)
  • Managing Interpersonal Conflict - Interpersonal Communication Texts (Paperback)
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Managing Interpersonal Conflict - Interpersonal Communication Texts (Paperback)

(author)
£70.00
Paperback 171 Pages / Published: 20/08/1992
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This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.

To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Publisher: SAGE Publications Inc
ISBN: 9780803933125
Number of pages: 171
Weight: 312 g
Dimensions: 229 x 152 x 10 mm

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