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Managing for Quality in the Hospitality Industry (Paperback)
  • Managing for Quality in the Hospitality Industry (Paperback)
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Managing for Quality in the Hospitality Industry (Paperback)

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£104.49
Paperback 368 Pages / Published: 12/07/2005
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This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.

Publisher: Pearson Education (US)
ISBN: 9780130945891
Number of pages: 368
Weight: 833 g
Dimensions: 275 x 210 x 20 mm

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