This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.
Publisher: Pearson Education (US)
Number of pages: 368
Weight: 833 g
Dimensions: 275 x 210 x 20 mm