• Sign In
  • Help
  • My Basket0
Making Customers Count: Guide to Excellence in Customer Care (Hardback)
  • Making Customers Count: Guide to Excellence in Customer Care (Hardback)
zoom

Making Customers Count: Guide to Excellence in Customer Care (Hardback)

(author)
£16.95
Hardback Published: 01/04/1991
  • Not available

This product is currently unavailable.

  • This item has been added to your basket

Check Marketplace availability

This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.

Publisher: Management Books 2000 Ltd
ISBN: 9781852510480
Dimensions: 234 x 156 mm

You may also be interested in...

100 Great PR Ideas
Added to basket
£8.99
Paperback
Brand Psychology
Added to basket
£24.99
Paperback
Strategic Public Relations Leadership
Added to basket
Reputation Management
Added to basket
How to Win Campaigns
Added to basket
£23.99
Paperback
Internal Communications
Added to basket
Evaluating Public Relations
Added to basket
Public Relations
Added to basket
When Digital Becomes Human
Added to basket
The PR Professional's Handbook
Added to basket
Creativity in Public Relations
Added to basket
Events Design and Experience
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.