Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices (Paperback)
  • Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices (Paperback)
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Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices (Paperback)

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£33.99
Paperback 239 Pages / Published: 27/11/2014
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Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to significantly improve the efficiency of bank operations.

This book shows how to use Lean and Six Sigma management practices to improve the normal daily work in a bank, typically executed in the so-called "back offices." This work involves about 90 percent of bank employees and generates 90 percent of costs. Lean for Banks explains how to organize bank operations better, increase work productivity and quality by working smarter and not harder, make fewer mistakes and decrease rework, and elevate jobs from mundane and repetitive to creative and pleasantly challenging. Most importantly, it shows how to increase the satisfaction of bank customers and in turn enhance bank competitiveness and market share.

Lean for Banks is intended for all levels of bank employees: back-office workers, first-level supervisors, middle- and higher-level managers, and corporate executives. It is also intended for all levels of students at schools that teach banking skills-short courses intended for tellers, college courses in advanced banking operations, and continuing education for bank managers and line employees. This book is an entry-level text on Lean and should give readers enough understanding to prepare them for active participation in Lean deployment activities.

Publisher: Apple Academic Press Inc.
ISBN: 9781482260847
Number of pages: 239
Weight: 499 g
Dimensions: 254 x 178 x 15 mm


MEDIA REVIEWS

"Lean for Banks is extremely thorough and authoritative in its summary of what Lean is and why it matters today. Moreover, it draws from convincing material to apply Lean to the banking industry. On top of that, the writers have some fun with the material."
- John Shook, CEO, Lean Enterprise Institute, Cambridge, MA.

"Lean for Banks is an operating model we all dream of in this period of regulatory tsunami. This book is a great help in implementing a high quality approach toward the permanent improvement of bank procedures and processes. It is a must for the traditional `heavy' banking sector in order to survive growing competition. Blind cost cutting has only limited impact on a bank's performance in the long run. Lean can increase long-term competitiveness. I recommend this book to all managers restructuring banks as a source of Lean tools and methodology."
- Dr. hab. Krzysztof Kalicki, President and CEO, Deutsche Bank Polska S.A.

"During the crisis many banks were forced to restructure their operations in order to improve efficiency and reduce costs at the same time. Cost cutting gives quick results but does not always solve the problem of quality and performance in the longer perspective. This book shows how Lean Thinking and the Six Sigma paradigm can help to smartly improve bank operations and create additional value for the organization, employees and shareholders."
- Li Xiaobo, General Manager of Industrial and Commercial Bank of China (ICBC), Europe, S.A.

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