Visit our Christmas Gift Finder
Click & Collect from 2 Hours*
Last Christmas delivery dates
Free UK Standard Delivery On all orders £20 and over Order in time for Christmas 19th December 2nd Class | 20th December 1st Class Free Click & Collect to UK shops From 2 hours of your order*
Killer Customer Care (Paperback)
  • Killer Customer Care (Paperback)
zoom

Killer Customer Care (Paperback)

(author)
£11.99
Paperback 288 Pages / Published: 16/12/2003
  • Not available

This product is currently unavailable

This product is currently unavailable.

  • This item has been added to your basket

Kill the Competition--With Customer Care! What is the Ultimate Competitive Advantage? Loyal Customers.

When all things are equal in product, customers look for what makes the provider exceptional. And with so many competitors vying for each customer, the buyer's tolerance for poor service is lower than ever. By providing exceptional customer service, you keep customers coming back, time after time. You'll sell more and you sell more profitably since it costs more to attract a new customer than to keep a previous one coming back. In addition, returning customers are more likely to buy more expensive - and more profitable - goods and services.

Providing tips that are easy to understand and implement, Killer Customer Care shows you how to deliver Five-Star customer service - and double and triple your profits along the way! It's not just a book about customer care principles, although it's loaded with great ideas on gaining and maintaining customer loyalty. You also get concrete examples of how to (and not to) apply those ideas.

You get tips on how to:

Set and communicate customer-care standards Understand the dynamics of face-to-face contact, and use it to your advantage Exceed customer expectations Empower employees Follow up Measure customer satisfaction See your business from the customers view Anticipate needs

Publisher: Futura Publishing Co Inc.,U.S.
ISBN: 9781891984860
Number of pages: 288
Weight: 517 g
Dimensions: 246 x 203 x 13 mm

You may also be interested in...

Please sign in to write a review

Your review has been submitted successfully.