Project managers who are looking to expand their qualifications and IT contractors or consultants who don't want to take time out from their day jobs to attend a course will also find this pocket guide an essential companion to their studies and education. The complete ITIL Foundation syllabus The essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including: *A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services. *A point-by-point summary of the purpose, objectives, scope, and value of the five stages of the service life cycle that form the ITIL core-from strategy and design through to transition, operation, and continual service improvement (CSI). *Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including "stakeholders" and "processes, functions, and roles") and throughout the pocket guide the wide range of 3, 4, and 5 letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained.
*A brief summary of the ITIL qualification scheme and the Foundation exam. The ideal revision guide for the ITIL Foundation examination
Publisher: IT Governance Publishing
Number of pages: 148
Weight: 127 g
Dimensions: 167 x 99 x 9 mm
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