Your Waterstones card is changing, introducing...
TELL ME MORE
ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams (Paperback)
  • ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams (Paperback)
zoom

ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams (Paperback)

(author), (author)
£80.00
Paperback 720 Pages / Published: 26/09/2017
  • We can order this

Usually despatched within 1 week

  • This item has been added to your basket
The expert-led, full-coverage supporting guide for all four ITIL exams

ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job.

ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information.

Learn service strategy principles, organization, and implementationMaster the central technologies used in IT Service ManagementBe aware of inherent challenges, risks, and critical success factorsInternalize the material covered on all four ITIL exams

The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Publisher: John Wiley & Sons Inc
ISBN: 9781119012245
Number of pages: 720
Weight: 1162 g
Dimensions: 233 x 188 x 38 mm

You may also be interested in...

Collective Genius
Added to basket
£22.00
Hardback
Enterprise Content Management
Added to basket
Governing Knowledge Commons
Added to basket
Knowledge Management in Organizations
Added to basket
Wolf in Cio's Clothing
Added to basket
Data Governance
Added to basket
£34.99
Paperback
How to Succeed with People
Added to basket
The Enterprise as Story
Added to basket
Big Data at Work
Added to basket
Knowledge Economy and the City
Added to basket
Data Science for Business
Added to basket
Wired for Innovation
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.