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It Comes with the Territory: Handling Problem Situations in Libraries (Paperback)
  • It Comes with the Territory: Handling Problem Situations in Libraries (Paperback)
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It Comes with the Territory: Handling Problem Situations in Libraries (Paperback)

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£53.95
Paperback 200 Pages / Published: 31/05/2004
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The mission of libraries is to meet the information needs of the people they serve - but daily, sticky situations arise that make this tough to do. Reports of peepers, use of the library by the homeless for sleeping, inappropriate Internet use by patrons; encounters with offensive personal hygiene, skateboarding in the stacks, the threat of violence, one's role as a babysitter for latchkey children, censorious complaints. Is there an upswing or are librarians just more sensitized? How do libraries meet these demands? From the perspective of a working director, this thoroughly updated and revised edition (""a must for a 1 sizes and types of libraries"" - Library Journal) is a commonsense guide to setting fair and appropriate behavior rules and training staff in how to implement them evenhandedly and with reasonably good humor. Policies for exhibit and meeting room use; issues surrounding street people, the mentally ill, and substance abusers, sexual deviancy and parental child abuse in the library; community censorship; confidentiality of library records; general security; and unaccompanied children, including protecting them and seeing to their emergency medical needs.

Publisher: McFarland & Co Inc
ISBN: 9780786418879
Number of pages: 200
Weight: 363 g
Dimensions: 248 x 171 x 13 mm
Edition: 2nd Revised edition

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