ISE Customer Service Skills for Success (Paperback)
  • ISE Customer Service Skills for Success (Paperback)
zoom

ISE Customer Service Skills for Success (Paperback)

(author)
£51.99
Paperback 480 Pages / Published: 23/01/2018
  • We can order this

Usually dispatched within 2 weeks

  • This item has been added to your basket
Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.
The text begins with a macro view of what customer service involves today and provides projections for the future; it then focuses on specific skills and related topics. Each of the three parts focuses on a different aspect of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Readers will encounter interviews with real-world service providers, case study scenarios, and activities to teach them to apply these concepts to real-world situations.
New to This Edition*New Customer Service interviews are included.*Updated research and statistics are incorporated throughout the text.*New Words to Live By quotes appear at the end of each chapter's Quick Preview section.*Chapters feature updated Trending Now sections.*Chapter openings spotlight In the Real World case studies.*Search It Out activity resources have been added.

Publisher: McGraw-Hill Education
ISBN: 9781260092509
Number of pages: 480
Weight: 950 g
Dimensions: 274 x 216 x 18 mm
Edition: 7th edition

You may also be interested in...

How to Build a Billion Dollar App
Added to basket
Zero to One
Added to basket
£9.99
Paperback
The Personal MBA
Added to basket
£12.99
Paperback
How Google Works
Added to basket
£10.99
Paperback
Start a Small Business
Added to basket
Losing My Virginity
Added to basket
Marketing For Dummies
Added to basket
Getting to Yes
Added to basket
£9.99
Paperback
The Obstacle is the Way
Added to basket
Mastery
Added to basket
£15.99
Paperback
The Code Book
Added to basket
£10.99
Paperback
Barbarians At The Gate
Added to basket

Please sign in to write a review

Your review has been submitted successfully.