International English for Call Centres (Paperback)
  • International English for Call Centres (Paperback)

International English for Call Centres (Paperback)

Paperback Published: 25/01/2011
  • Publisher reprinting

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Written in a lively and personal style using examples from real-life situation to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.

Publisher: Macmillan Education
ISBN: 9780230638969
Weight: 545 g
Dimensions: 295 x 213 x 10 mm

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