Improving Service Level Engineering: An Intuitionistic Fuzzy Approach - Fuzzy Management Methods (Hardback)
  • Improving Service Level Engineering: An Intuitionistic Fuzzy Approach - Fuzzy Management Methods (Hardback)
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Improving Service Level Engineering: An Intuitionistic Fuzzy Approach - Fuzzy Management Methods (Hardback)

(author)
£109.99
Hardback 195 Pages / Published: 28/07/2017
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This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Publisher: Springer International Publishing AG
ISBN: 9783319597157
Number of pages: 195
Weight: 585 g
Dimensions: 235 x 155 mm
Edition: 1st ed. 2018

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