Improving Public Sector Productivity: Concepts and Practice (Paperback)Ellen Doree Rosen (author)
Paperback 288 Pages / Published: 25/08/1993
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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Publisher: SAGE Publications Inc
Number of pages: 288
Weight: 430 g
Dimensions: 215 x 139 x 16 mm
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