Some orders may be delayed by the current Coronavirus lockdown.
Visit our help page for further information.
Implementing SAP Customer Competence Center (Paperback)
  • Implementing SAP Customer Competence Center (Paperback)
zoom

Implementing SAP Customer Competence Center (Paperback)

(author), (author)
£66.99
Paperback Published: 30/12/2008
  • Not available

This product is currently unavailable

This product is currently unavailable.

  • This item has been added to your basket
This book is your comprehensive guide to the building, development, and operation of an SAP Customer Competence Center. As the principal reference on SAP CCC, it brings together strategic advice, practical instruction, field-tested examples, and best practices. Each area of SAP CCC -- from developing and establishing an SAP CCC strategy to creating and enabling employees -- is addressed sequentially, as it would be in an actual project. Definitive advice regarding the operation of a CCC and numerous examples based on the authors' project experiences bring these concepts to life. Readers get a detailed overview of key success factors for the setup and operation of SAP CCC and learn how best to develop the strategy needed for an efficient and effective support organization. Plus, discover best practices and procedures for the implementation of SAP CCC and its integration with the enterprise. In addition, benefit from an in-depth look at the service portfolio that SAP offers in order to support enterprises in setting up, and further developing SAP CCC. Finally, the authors also provide an outlook on current and future trends -- including Enterprise SOA and Expertise on Demand -- in order to shed light on their relevance for the support organization.

Publisher: SAP Press
ISBN: 9781592292585

You may also be interested in...

mySAP ERP For Dummies
Added to basket
Windows Performance Analysis Field Guide
Added to basket
Elasticsearch in Action
Added to basket
Debugging
Added to basket
£15.99
Paperback

Please sign in to write a review

Your review has been submitted successfully.