• Sign In
  • Help
  • My Basket0
*IE Frontline Leadership CBT
  • *IE Frontline Leadership CBT

*IE Frontline Leadership CBT

(author), (author)
Mixed media product 92 Pages / Published: 01/12/2004
  • Not available

This product is currently unavailable.

  • This item has been added to your basket

Check Marketplace availability

This ILT Series course teaches students how to deal with difficult employees. Students learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods. Students will learn the importance of managing knowledge, conducting assessment interviews, asking for employee input, and providing continuing education opportunities for employees. Course activities also cover the affects technology has on the exchange of knowledge and how to use different types of communication technology. Finally, students examine workplace culture and how to lead employees through culture changes as well as tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. This instructor's edition is designed for quick scanning in the classroom, and filled with interactive exercises. Comes with a companion CBT program.

Publisher: Cengage Learning, Inc
ISBN: 9781418846152
Number of pages: 92
Edition: Teacher ed.

You may also be interested in...


Please sign in to write a review

Your review has been submitted successfully.