How to Talk to Customers: Create a Great Impression Every Time with MAGIC (Hardback)
  • How to Talk to Customers: Create a Great Impression Every Time with MAGIC (Hardback)
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How to Talk to Customers: Create a Great Impression Every Time with MAGIC (Hardback)

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£17.99
Hardback 224 Pages / Published: 17/04/2007
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Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

Publisher: John Wiley & Sons Inc
ISBN: 9780787987527
Number of pages: 224
Weight: 496 g
Dimensions: 241 x 180 x 21 mm

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