How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work (Paperback)
  • How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work (Paperback)
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How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work (Paperback)

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£8.99
Paperback 224 Pages / Published: 15/05/2014
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Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.

Publisher: Little, Brown Book Group
ISBN: 9780716023982
Number of pages: 224
Weight: 163 g
Dimensions: 134 x 201 x 15 mm

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