Horizontal Management: Beyond Total Customer Satisfaction (Hardback)
  • Horizontal Management: Beyond Total Customer Satisfaction (Hardback)

Horizontal Management: Beyond Total Customer Satisfaction (Hardback)

£31.95
Hardback Published: 28/01/1991
  • We can order this

Usually despatched within 3 weeks

  • This item has been added to your basket

Check Marketplace availability

This text attempts to explain why a broad, project orientated horizontal approach to management is fast becoming the norm for American business. Th author presents a plan for decentralizing any organization, showing managers how to enhance a corporation's position in the marketplace, first by focusing on customers, then by empowering employees at all levels and flattening the organizational structure. Horizontal management, Denton demonstrates, is the key to greater corporate competitiveness.

Publisher: Lexington Books
ISBN: 9780669269369

You may also be interested in...

Your review has been submitted successfully.

We would love to hear what you think of Waterstones. Why not review Waterstones on Trustpilot?


Review us on Trustpilot