• Sign In
  • Help
  • My Basket0
Horizontal Management: Beyond Total Customer Satisfaction (Hardback)
  • Horizontal Management: Beyond Total Customer Satisfaction (Hardback)

Horizontal Management: Beyond Total Customer Satisfaction (Hardback)

Hardback 211 Pages / Published: 03/06/1998
  • Not available

This product is currently unavailable.

  • This item has been added to your basket

Check Marketplace availability

This text attempts to explain why a broad, project orientated horizontal approach to management is fast becoming the norm for American business. Th author presents a plan for decentralizing any organization, showing managers how to enhance a corporation's position in the marketplace, first by focusing on customers, then by empowering employees at all levels and flattening the organizational structure. Horizontal management, Denton demonstrates, is the key to greater corporate competitiveness.

Publisher: Lexington Books
ISBN: 9780669269369
Number of pages: 211
Weight: 531 g
Dimensions: 245 x 160 x 23 mm

You may also be interested in...

Project Management
Added to basket
How to Build a Billion Dollar App
Added to basket
Agile Project Management in Easy Steps
Added to basket
Added to basket
How to Succeed with People
Added to basket
Project Management for Dummies 2E UK
Added to basket
Added to basket
How To Deal With Difficult People
Added to basket
How Google Works
Added to basket
The Five Dysfunctions of a Team
Added to basket
The One Minute Manager Meets the Monkey
Added to basket


Please sign in to write a review

Your review has been submitted successfully.