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Horizontal Management: Beyond Total Customer Satisfaction (Hardback)
  • Horizontal Management: Beyond Total Customer Satisfaction (Hardback)
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Horizontal Management: Beyond Total Customer Satisfaction (Hardback)

(author)
£31.95
Hardback 211 Pages / Published: 03/06/1998
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This text attempts to explain why a broad, project orientated horizontal approach to management is fast becoming the norm for American business. Th author presents a plan for decentralizing any organization, showing managers how to enhance a corporation's position in the marketplace, first by focusing on customers, then by empowering employees at all levels and flattening the organizational structure. Horizontal management, Denton demonstrates, is the key to greater corporate competitiveness.

Publisher: Lexington Books
ISBN: 9780669269369
Number of pages: 211
Weight: 531 g
Dimensions: 245 x 160 x 23 mm

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