Horizontal Management: Beyond Total Customer Satisfaction (Hardback)D. Keith Denton (author)
Hardback 211 Pages / Published: 03/06/1998
- Not available
This text attempts to explain why a broad, project orientated horizontal approach to management is fast becoming the norm for American business. Th author presents a plan for decentralizing any organization, showing managers how to enhance a corporation's position in the marketplace, first by focusing on customers, then by empowering employees at all levels and flattening the organizational structure. Horizontal management, Denton demonstrates, is the key to greater corporate competitiveness.
Publisher: Lexington Books
Number of pages: 211
Weight: 531 g
Dimensions: 245 x 160 x 23 mm
You may also be interested in...
Please sign in to write a review
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
When will my order be ready to collect?
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at