Help Desk Technology, Tools and Techniques (Paperback)
  • Help Desk Technology, Tools and Techniques (Paperback)
zoom

Help Desk Technology, Tools and Techniques (Paperback)

(author)
£48.99
Paperback Published: 02/04/2000
  • Not available

This product is currently unavailable

This product is currently unavailable.

  • This item has been added to your basket
Students learn to use help desk tools through hands-on projects using current help desk software. It includes an academic-version of a help desk software package with each textbook. Students log, track, and escalate calls, resolve problems using a knowledge base, generate reports, and more. The Instructor's Resource Kit helps instructors prepare for class with lecture notes, answers to homework problems, Course Test Manager software, a testbank, amongst other things.

Publisher: Cengage Learning, Inc
ISBN: 9780760071519
Weight: 649 g
Dimensions: 240 x 187 x 21 mm

You may also be interested in...

Kitten Clone
Added to basket
£25.00
Paperback
In The Plex
Added to basket
£20.00
Hardback
Inside Apple
Added to basket
£9.99
Paperback
Strategy Rules
Added to basket
£18.99
Hardback
The New New Thing
Added to basket
£10.99
Paperback
Cataloging the World
Added to basket
Super Mario
Added to basket
£9.99
Paperback
Bill Gates
Added to basket
£29.00
Hardback
Publishing E-Books For Dummies
Added to basket
Behind the Cloud
Added to basket
£21.99
Hardback
Insanely Simple
Added to basket
£10.99
Paperback
Idea Man
Added to basket
£10.99
Paperback
Return To The Little Kingdom
Added to basket
Steve Jobs
Added to basket
£25.00
Hardback
The Cambridge Phenomenon
Added to basket

Please sign in to write a review

Your review has been submitted successfully.