Hard-Won Wisdom: True Stories from the Management Trenches (Paperback)Jathan Janove (author)
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They did what?! Workplace war stories you can learn from.
From dealing with underperformers to fighting off lawsuits, employee problems are the bane of a manager's existence. So what do most do? Ignore them!
And that's a recipe for more problems. Written by a seasoned HR expert and employment attorney, Hard-Won Wisdom takes you inside the messy reality of situations gone wrong, including:
* A joking comment taken as a command
* An email exchange that escalates ridiculously out of control
* A request for confidentiality that backfires in a big way
* The right employee...fired the wrong way
* The wrong employee...hired the right way
These sometimes funny, always cautionary tales reinforce crucial lessons for managers. From failing to give feedback and withholding key information to exercising poor judgment and making faulty assumptions, every story highlights the role management plays in exacerbating (or easing) trouble.
And each story suggests simple strategies to turn the situation around. The memorable lessons help managers motivate underachievers, defuse angry employees, discipline without inviting legal action-and handle every tricky-people issue they simply can't avoid.
Number of pages: 240
Weight: 1 g
Dimensions: 89 x 60 x 7 mm
..".refreshingly free of motivational platitudes and vague advice and instead imparts practical wisdom to managers and HR professionals through unforgettable stories of living, breathing--and highly flawed--people." --HR Magazine
"People problems and problem people are obstacles on productivity's path...Janove covers employee engagement, performance management, harassment/bullying and stopping problems before they start." --Jim Pawlak, Biz Books
"Anyone newly entering into a management responsibility will benefit from this book, and gain its wisdom the easier way. Not only will expensive mistakes be avoided, but postive growth and energy will result from Janove's teachings." --Utah Bar Journal