In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients' businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.
This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I "Winning Strategies and Innovative Ideas" lays the book's foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II "Successful Processes for Realization" provides solutions for how to establish successful processes for delivering global professional services. Part III "Inspired Talent Management" goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers "Experiences and Case Studies" on all aspects related to successfully building a globalized professional services firm.
In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.
Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Number of pages: 278
Weight: 608 g
Dimensions: 234 x 156 x 17 mm
Edition: 1st ed. 2012, Corr. 3rd printing 2012
From the reviews:
"The editors successfully managed to build a team with very competent experts of business consultancy and services. The authors come from various industries, countries and continents and thus also represent different cultural spheres. They provide interesting insights and describe important challenges and trends using their personal experience as well as statistical facts." Prof Dr Dr hc mult Peter Mertens, Friedrich-Alexander University Erlangen-Nuremberg
"By choice or by necessity, more and more CEOs and CIOs see globally distributed service sourcing as a major factor in their business strategies. Baumer, Kreutter and Messner have brought together high-profile practitioners and academics, providing in their articles hands-on information to help clear the mist between perception and reality." Horst Ellermann, Editor in Chief, CIO Magazin
"The locus of the global professional services industry is inexorably moving east. Baumer, Kreutter and Messner provide a useful primer on the strategies, processes, and experiences to guide planning at the enterprise level." Enrico Ruhle, Managing Director, TUEV Rheinland (India) Pvt. Ltd.
"This edited collection of papers examines the process of globalizing professional services. ... It provides fresh insights and recipes for going global ... . All of the papers are crisp and concise, and written by experts for experienced managers and professionals. Deep wisdom is generously shared." (Ernest Hughes, ACM Computing Reviews, October, 2012)