Publisher: John Wiley & Sons Inc
Number of pages: 208
Weight: 276 g
Dimensions: 215 x 145 x 14 mm
"Conflict and creativity-two of the lowest rated leadershipcompetencies that make the biggest differences in results. Thisbook is a must for managers, executives, coaches, and teamsinterested in breaking through the barriers to high performance."--Susan Wright, principal, The Coaching Project Inc.
"The Landaus tap their extensive and diverse experience ininterest-based conflict resolution to provide a practical guide formanaging conflict within organizations. They offer a steady flow ofreal-life examples to illustrate techniques for managing both thecreative and destructive effects of differences." --JayFolberg, professor of law, University of San Francisco andcoauthor, Mediation: A Comprehensive Guide
"The Landaus' easy to understand approach makes this a usefulhandbook even for those new to conflict resolution inorganizations." --Christine E. Hart, president, Accord/Hart& Associates
"A very clear and comprehensive guide to harnessing the creativepotential of diverse work environments, written by authors withover seventy years of relevant collective experience."--Cynthia J. Chataway, York University, Toronto