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Foundations of IT Service Management (Paperback)
  • Foundations of IT Service Management (Paperback)

Foundations of IT Service Management (Paperback)

Paperback Published: 26/09/2005
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This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

Publisher: van Haren Publishing
ISBN: 9789077212585
Weight: 494 g
Dimensions: 241 x 170 x 13 mm
Edition: 2nd Revised edition

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