Costs associated with personnel and staffing account for the largest non-interest expense in any bank. With cost-cutting a continuing obsession for the financial services industry, providing customers with the right amount of service is one key to profitability. "Financial Institution Staffing" is an authoritative and timely guide that addresses four areas within the bank. The guide discusses reasons why sales must be analyzed in reference to these areas and provides a scientific approach for determining appropriate staffing levels. The highlights include: Predicting optimal staffing levels; Determining key outputs for each bank function; Gathering information for analysis; and Developing specific standards for each position.
Publisher: McGraw-Hill Education - Europe