Faculty Development Companion Workbook: Customer Service in the Classroom for Optimum Retention Module 10 (Paperback)Amy Solomon (author)
Paperback 160 Pages / Published: 20/12/2006
- Not available
Module 10 discusses the important topic of student retention. It explains the concept of retention and its importance to the student and the school, techniques for meeting student needs, effective communication, considerations in advising students, and strategies in the classroom that can positively affect student retention. The sections included in this module are as follows: section 1: student retention: an overview; section 2: student service is customer service; and section 3: effective communication.
Publisher: Cengage Learning, Inc
Number of pages: 160
Weight: 349 g
Dimensions: 273 x 217 x 9 mm
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