Excellence in Service - Course ILT Series (Spiral bound)
  • Excellence in Service - Course ILT Series (Spiral bound)

Excellence in Service - Course ILT Series (Spiral bound)

Spiral bound 210 Pages / Published: 28/02/2003
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This ILT Series course teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through e-mail. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Publisher: Cengage Learning, Inc
ISBN: 9780619148850
Number of pages: 210
Weight: 336 g
Dimensions: 300 x 210 x 7 mm
Edition: Student ed.

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Spiral bound


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