• Sign In / Register
  • Help
  • Basket0
Electronic Resources: Use and User Behavior (Hardback)
  • Electronic Resources: Use and User Behavior (Hardback)
zoom

Electronic Resources: Use and User Behavior (Hardback)

(author), (author,editor)
£20.99
Hardback 154 Pages / Published: 25/03/1998
  • We can order this

Usually despatched within 3 weeks

  • This item has been added to your basket
In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more!In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through "shared values" the concept of tiered reference services (based on survey research) the little-discussed "art" of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provisionDesigned to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.

Publisher: Taylor & Francis Inc
ISBN: 9780789003720
Number of pages: 154
Weight: 468 g
Dimensions: 229 x 159 x 19 mm

You may also be interested in...

The Information
Added to basket
£12.99
Paperback
A History of Reading
Added to basket
For the Time Being
Added to basket
£14.99
Paperback
ITIL service strategy
Added to basket
ITIL Service Operation
Added to basket
The Oxford Guide to Library Research
Added to basket
Lambeth Palace Library
Added to basket
Library
Added to basket
£9.99
Paperback
Books: A Living History
Added to basket
Treasures from Ucl
Added to basket
The Philosophy of Information
Added to basket
A Brief History of the Bodleian Library
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.